![]() ![]() The data were analyzed by using SPSS and the result showed that the service quality has a significant impact and positive on the customer satisfaction. Questionnaires were distributed to 100 passengers who have travelled with the domestic airlines. The study was conducted on the domestic commercial airlines setting. Service quality is an achievement in customer service. The purpose of this research is to identify the relationship between service quality of the domestic airlines with customer satisfaction. Customer satisfaction will ultimately create consumer loyalty to companies that provide them satisfactory quality. In the long term, this bond enables companies to understand the expectations and needs of consumers. Service quality will encourage consumers to establish a long term relationship with the company. Service quality has a very big impact with customer satisfaction. Abstract : Customer satisfaction is a response to consumer behavior in the form of after-purchase evaluation of a service that is feltcompared to consumer expectations.
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